It is difficult to train electromechanics. Railway tracks are under constant control of the control room, and the test facilities do not have all the sets of installations for training to work with them.
Decision:
Building a VR simulator for practical skills. Training takes place in a classroom under the supervision of an instructor. The simulator includes clones of real parts of railway tracks, with the necessary settings and situations to work out. Training takes place individually, as well as in groups of 2-4 people.
"X5 Retail Group" - training of store employees
Problem:
It is necessary to train personnel in sales in remote stores on a massive scale and with a minimum budget. It is necessary to teach the proficiency of the sales script, as well as evaluate skills and indicate weaknesses for further improvement.
Decision:
A VR simulator of communication skills has been developed. Training takes place in virtual reality glasses Oculus Go. There are several training programs and a certification program with voice recognition. The system provides analytics and overall score. The solution increases test results by 10-15%.
"Russian Railways" - training of conductors
Problem:
It is necessary to massively train conductors in conflict management when interacting with clients. Practice is necessary in real conditions, and conflict situations are difficult to reproduce.
Decision:
A VR simulator of communication skills has been developed. Putting on a VR headset, an employee learns and works out scripts for interacting with clients in conflict situations. The employee learns how to properly respond to conflict and remain polite, thereby strengthening the company's reputation. The system independently evaluates employees, so training is accelerated and completely autonomous.
"Sibur" - training in equipment repair
Problem:
It is necessary to teach how to work with equipment for the production of polyethylene, which is constantly loaded with real work and stops are unacceptable. New workers can learn to repair in just a few iterations of monitoring the repair process.
Decision:
Development of a VR simulator for practical skills. Putting on the headset, the employee gets acquainted with the equipment, learns the sequence of repair actions and learns to make decisions at crucial moments. Simulating real-life interactions gives you hands-on experience and allows you to start repairs in real life.